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Terms of Service

Last updated: 22 July 2026

Terms of Service - Pharmacy Weight Loss Livingston

Pharmacy Weight Loss Livingston | GPhC Registration No. 9012511 | Last updated: July 2026

Please read these Terms of Service carefully before using our services. By placing an order or registering with us, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Livingston is a GPhC-registered online pharmacy operating in Livingston, UK (GPhC No. 9012511). We provide online weight loss consultations and prescription services in accordance with UK pharmacy law and General Pharmaceutical Council standards.

2. Eligibility

To use our services, you must:

We reserve the right to decline any order or consultation if we determine, in our clinical judgement, that treatment is not appropriate for you.

3. Prescriptions and Clinical Approval

All prescription medications are issued only following an online consultation and approval by one of our qualified prescribers. Submitting a consultation does not guarantee that a prescription will be issued.

Our prescribers may contact you for additional information before approving treatment. You must provide honest and complete responses. Providing false or misleading information may result in your account being suspended and could pose a risk to your health.

Prescriptions are issued in accordance with UK clinical guidelines and remain the clinical decision of our prescribing team.

4. Payment

Payment is required in full at the time of placing your order. We accept major debit and credit cards. All transactions are processed securely.

Prices displayed on our website include VAT where applicable. We reserve the right to amend pricing at any time; however, you will always be charged the price shown at the time of your order confirmation.

If your consultation is declined by our prescriber, you will receive a full refund within 5 to 10 working days.

5. Delivery

Once your prescription has been approved by our pharmacist, we aim to dispatch your medication within 1 working day. Delivery times may vary depending on your location and courier performance.

All medications are dispatched in discreet, secure packaging. You must ensure that someone is available to receive your delivery or that a safe delivery location is agreed with the courier.

We are not responsible for delays caused by courier services, incorrect delivery addresses, or circumstances beyond our control. It is your responsibility to provide accurate delivery details at the time of ordering.

6. Cancellations and Refunds

You may cancel your order prior to pharmacist approval and dispatch, and receive a full refund. Once a prescription has been dispensed and dispatched, we are unable to accept returns or issue refunds for prescription medications, in accordance with UK medicines legislation.

To request a cancellation, please contact us as soon as possible at the email or contact details provided on our website. We will always try to accommodate cancellation requests made before dispatch.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. It should not be used as a substitute for professional medical guidance from your GP or another qualified healthcare provider.

Weight loss medications may have side effects and interactions. You are responsible for reading the patient information leaflet supplied with your medication and contacting us or your GP if you experience any adverse effects.

We do not hold responsibility for outcomes resulting from inaccurate information provided during your consultation.

8. Data Protection and Privacy

We process your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data is used solely for providing safe and effective pharmacy services.

We aim to respond to all data-related enquiries within 48 hours. For full details, please refer to our Privacy Policy available on our website.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Any changes will be published on our website with an updated effective date. Continued use of our services following any changes constitutes your acceptance of the revised terms.

If you have any questions regarding these terms, please contact us through the details provided on our website.