Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Livingston | GPhC Registered Online Pharmacy | GPhC No. 9012511
Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Livingston collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Livingston is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Livingston, UK. We act as the data controller for all personal information you provide to us. Our legal basis for processing your data includes the performance of a contract, compliance with legal obligations, and the provision of healthcare services.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and other clinically relevant data required for weight loss consultations
Payment information: Billing details processed securely through our payment provider
Account information: Login credentials and consultation history
Technical data: IP address, browser type, device information, and website usage data

3. How We Use Your Data

We use your personal and health data for the following purposes:

To assess your suitability for weight loss treatments and process your consultations
To dispense and deliver medications safely — please note delivery takes 1 working day once your order has been reviewed and approved by our pharmacist
To communicate with you regarding your treatment, orders, and follow-up care
To maintain accurate healthcare records and comply with GPhC regulatory requirements
To process payments and prevent fraud
To improve our services and website functionality

We will never sell your personal data to third parties or use it for unsolicited marketing without your explicit consent.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors interact with our site.

We use the following types of cookies:

Essential cookies: Necessary for the website to function correctly
Analytical cookies: Help us understand website traffic and improve performance
Functional cookies: Remember your preferences and personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We may share your data with carefully selected third parties only where necessary and lawful, including:

Delivery partners: To fulfil and deliver your medication orders
Payment processors: To handle transactions securely
Healthcare professionals: Where referral or clinical consultation is required for your safety
Regulatory and legal bodies: Where we are legally obliged to disclose information, including the GPhC or NHS where applicable
IT and hosting providers: Who support the operation of our website and systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain your personal and health data for a minimum of eight years in accordance with NHS and pharmacy regulatory guidelines, or longer where required by law. Data is stored securely and access is restricted to authorised personnel only.

7. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data. You have the right to access the data we hold about you, request corrections to inaccurate information, and ask for your data to be deleted where there is no legal obligation to retain it. You may also object to or restrict certain types of processing, and request that your data be transferred in a portable format. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Livingston
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.